Customer Service

A tool for managing and optimizing customer service operations. By providing a team-level view of departmental KPIs, it supports informed decision-making for continuous improvement.

    1. Monitor: Performance, Trend Analysis, and SLA Compliance

    2. Audience: Customer Service and Operations Managers

    • Synthetic data source

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Customer Ratings

Designed to evaluate dealership performance through the lens of customer sentiment. Tracking critical metrics such as NPS, Sales Experience, and Finance ratings, this interactive tool allows users to toggle between specific KPIs and drill down into performance data at the state, city, dealership, team, and individual salesperson levels.

    1. Visualize: The correlation between specific process steps and overall customer sentiment. Compare the volume of feedback against average ratings to identify statistical significance in performance trends across different dealership teams.

    2. Analyze: The drivers of customer loyalty and dissatisfaction. By segmenting data by Team and Salesperson, the model highlights actionable opportunities for coaching, process improvement, and operational alignment to boost Net Promoter Scores.

    3. Audience: Dealership Principals, Strategy Consultants, Sales and Finance Management

    • Synthetic data generated in Python

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